FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

Payment using Credit cards and Paypal

3. HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

6. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?


Once the order has shipped, we will email your tracking number

Do You Ship Internationally?

Yes, we do ship Internationally, and we offer FREE SHIPPING for most of the

items.

Delivery Time

Once you get the notification that your orders have been shipped. You will receive your item in approximately 4-15 days for these Countries :

USA, Spain, Canada, Australia, France, Germany, United Kingdom, New Zealand, Japan, South Korea.

7-12 days for these Europe countries:

Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden

15-22 days for these Asian Countries:

Indonesia, Thailand, Philippines, Singapore, Malaysia, Vietnam.

30-40 days Maximum for deliveries to: 

India, Brazil, Mexico, South Africa, and other countries.

If you do not see your country listed, and you want to make sure the delivery time, you could contact us amazingfamilystore@gmail.com 

I have not received my orders

 Once your orders are shipped, you will receive the notification of the shipment and the tracking numbers to your email, so you can track your orders.

Custom Duty and Tax

Customs duties and taxes are included, you have no charge
If you have any questions regarding your orders and delivery please email us: